Legal

Terms of Service

Last updated: August 2026

These Terms of Service ("Terms") govern your use of SwiftRide (the "App" or "Service"), operated by Treasure Ray ("we", "us", "our"). By creating an account or using the App, you agree to these Terms.

What SwiftRide is

SwiftRide is a matching platform for intercity carpooling in Gujarat — it connects car owners with spare seats ("drivers") to people travelling the same route ("passengers") so they can share a ride and split real travel cost. SwiftRide facilitates this introduction; it does not itself operate any vehicle, employ any driver, or provide transportation services.

Eligibility

• You must be at least 18 years old to create an account.
• Drivers must hold a valid driving license and a vehicle registered in their name (or with documented authorization to use it), and must complete identity verification (KYC) before posting rides.
• You must provide accurate information and keep your account details up to date.

Booking and cancellation

• A booking is confirmed once the driver accepts a request (or instantly, for rides posted with instant booking enabled).
• If a driver cancels a confirmed booking, the passenger is entitled to a full refund of any amount already paid to SwiftRide in connection with that booking.
• If a passenger cancels well before the scheduled departure, they are entitled to a full or partial refund of any amount paid to SwiftRide, depending on how close to departure the cancellation happens. If a passenger cancels shortly before departure or fails to show up, amounts paid to SwiftRide for that booking may be non-refundable, since the driver has already committed the seat.
• Refunds of amounts paid to SwiftRide are issued to the original payment method via our payment processor.
• This policy covers only payments made to SwiftRide. Any part of the trip fare settled directly between driver and passenger is between them to resolve.

Fees

SwiftRide's own charges (if any, for a given booking) are shown to you before you confirm payment — never added silently afterward. SwiftRide does not take a percentage cut of the trip fare; any charge from SwiftRide is a separate, flat, clearly-disclosed amount for using the platform, distinct from what you pay or receive for the ride itself.

Conduct

• Treat other users with respect. Harassment, discrimination, or unsafe driving may result in suspension or removal from the platform.
• Don't use SwiftRide for any purpose other than genuine cost-sharing carpooling.
• Report safety concerns immediately using the in-app SOS feature or the contact details below.

Account suspension

We may suspend or terminate an account that violates these Terms, provides false verification documents, or poses a safety risk to other users. Where practical, we'll tell you why.

Limitation of liability

SwiftRide facilitates introductions between drivers and passengers but is not responsible for the conduct of any user, the condition of any vehicle, or events occurring during a ride arranged through the App, except as required by applicable law.

Changes to these Terms

We may update these Terms from time to time. We'll update the "Last updated" date above when we do, and material changes will be communicated in-app.

Grievance redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the following officers are designated to address user complaints about SwiftRide:

We acknowledge complaints within 48 hours of receipt and aim to resolve them within one month of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Contact us

Questions about these Terms, or any complaint about the App, can be sent to vivekhirani4@gmail.com.